You know I'd told you about the problem I was having on Saturday and how I'd found a bod at my bank who'd help? He didn't!! I should have been worried when he kept telling me how good he was at 'helping people.' How is this bank able to employ people who say they'll do something and don't, all they do is pay you lip service? Is this unique to me and my bank, or does this happen to everyone? It's abysmal service.
What my bank has done has charged me a 'late payment fee' even though it was their fault, it was the computer doing it, allegedly. Funny that, I'll only ever fall for that one when a computer becomes sentient (and even then I'd wonder) because these guys programme the bloody things, so how is it 'the computer's fault?' They must think I'm as stupid as they are, and that is the wrong thing to do believe me! It's not as if you only have to tell one person the problem and get it sorted, what happens is that I have to tell different people (usually in different departments 'cos you've come through to the wrong department madam' or 'I need to transfer you to soemone who can help you as I can't do it') the same problem and it gets as bad if not worse as when you're looking for car insurance. What I need is something along the lines of go.compare (and no, I'm not breaking out into opera at the moment) or one of the other available comparison websites where you ask the question once and you get the answer many times. I know that sounds daft but that's what happens with my bank, only I have to ask the question many times and it gets so annoying and very, very frustrating to say the least.
Now, apparently because their error has put my account 'in arrears' (something I never am by the way) they want those arrears before they take off the late payment fee. After explaining for what seems like the 45th million time that I am not in arrears - it is their error, ergo they remove their error and the charge too; or I take it further, I am put on hold while they discuss the matter yet again. Then they come back and magnanimously announce that they will remove the arrears and the late fee and give me £5 compensation 'for all the phone calls' - but, if we're talking compensation for stress and irritation here, throw in some hurt feelings we could be talking about a few grand here, oh yes! But, that won't happen, because all I want is fair play and their errors taken off my account and not passed on to me as if it's my fault!!!
Moral of the story here is don't just put up with what your bank say if you know for sure you are in the right. If you can't get anywhere speaking to the bod at the end of the phone, ask to speak to someone higher up, thereby reducing stress, cost and any frustration ... unless, you're with the same bank I'm with and if that's the case, I suggest you find a nice clean, flat piece of wall where you can bang your head!
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